Who we are
Primas is a contact center solutions and professional services company designing and implementing multi-platform data integrations and solutions for over 15 years. Our expertise leverages your existing legacy infrastructure and assists with new or migratory planning with a strong focus on CTI, IVR and speech application development.
| Why Primas?
Primas has the team, experience and products to empower your contact center. First and foremost, we aim to partner with you, keeping in mind, the fact that contact center technology is ultimately a means to an end - ensuring the continued growth and success of your business through satisfied customers and an efficient operation. "Primas is great to work with... we'll gladly recommend them to others." - Sue Ripley, Manager, Time Warner Rochester Contact Center |
Product Focus |Evolution
FCR Primas’ Evolution FCR is a software enabling solution that manages the problem of measuring First Call Resolution by providing practical tools that help contact centers utilize real-time data to improve second call treatment. This innovative technology leverages existing equipment and features seamless integration to the contact center – requiring minimal support from IT and operations while enhancing the value of your current infrastructure. Try it for Free For a limited time, Primas is offering a free FCR report that will assist contact centers in measuring the FCR rate for their center. Utilizing free software, contact centers can measure their call volume for one week and then submit their data to Primas for their report. Learn more by watching the following video How to Get your Free First Call Resolution Report. Learn more about our Evolution FCR |