Our Solutions
IVR Cable Applications | Value Proposition For The Cable Industry
Why Choose Primas?When you partner with Primas for your cable application solutions you receive the following benefits
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Primas is great to work with... We'll not only call them again for new projects, but we'd gladly recommend them to others." - Sue Ripley, Manager, Time Warner Rochester Contact Center |
Applications
- Appointment confirmation-cancellation
- Appointment reminder
- Appointment Reschedule
- Automated Post Call Survey
- Balance inquiry & payment options
- IVR tree simplification
- Payment reminder
- Outage Resolution Notification
- Payment locations and hours
- Repair
- Speech recognition
- Speech tuning
- Text-to-speech
- Transfer to CSR & Estimated wait time
- Automated Ordering of Pay Per View events
Analysis and Monitoring
- CTI Analysis & Monitoring
- IVR Monitoring
- Call Trace & Web Services
- Alerts and notifications
Billing Integration
- Convergys,
- CSG,
- ICOMs
- Others
References
- Cablevision
- Cox Communications
- Insight Communications
- Time-Warner
To find out more, contact us today!