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NEWS RELEASE
Primas Solutions Now Rated 'Avaya Compliant'
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Real-Time CTI Analytics & Benchmarking application is compatible with key
Avaya Contact Center solutions
HUNTINGTON BEACH, Calif.,
Feb. 23 /PRNewswire/ -- Primas, a provider
of innovative Contact Center Productivity Tools, today announced that
LinkSCOPE Server is compliant with key Contact Center Solutions from
Avaya, a leading global provider of business communications applications,
systems and services.
The Primas LinkSCOPE Server, which includes its ScreenPOP and First Call
Resolution Solutions, helps businesses utilize CTI data in real-time for
business process improvement and is now compliance-tested by Avaya for
compatibility with Avaya Aura™ Application Enablement Services.
This latest version of LinkSCOPE provides an expanded suite of
applications made possible by an open database of CTI data. "The
real-time nature and flexibility of this platform provides users with
greater control in integrating the benefits of CTI traffic into their
applications," says Mike Mastro, President
and CEO of Primas.
He continues, "This certification continues a great relationship with
Avaya. The compliance program helps confirm the validity of our products
and our commitment to extend the value and life of the Avaya platform."
Primas is a member of the Avaya DevConnect program—an initiative to
develop, market and sell innovative third-party products that interoperate
with Avaya technology and extend the value of a company's investment in
its network.
As a Gold member of the program, Primas is eligible to submit products for
compatibility testing by the Avaya Solution Interoperability and Test Lab,
where a team of Avaya engineers develops a comprehensive test plan for
each application to verify whether it is Avaya compliant. Doing so
ensures businesses can confidently add best-in-class capabilities to their
network without having to replace their existing infrastructure—speeding
deployment of new applications and reducing both network complexity and
implementation costs.
"Companies like Primas are expanding the choices available to Avaya
customers," said Eric Rossman, vice
president, developer relations, Avaya. "With a broad selection of
standards-based solutions that are compliance-tested for interoperability,
businesses can use communications strategically in their operations and
make critical information readily available to both clients and
employees."
About Avaya
Avaya is a global leader in enterprise communications systems. The
company provides unified communications, contact centers, and related
services directly and through its channel partners to leading businesses
and organizations around the world. Enterprises of all sizes depend on
Avaya for state-of-the-art communications that improve efficiency,
collaboration, customer service and competitiveness. For more information
please visit
www.avaya.com.
For more information on the Avaya DevConnect program, visit
www.avaya.com/devconnect.
About Primas
For over 15 years, Primas has delivered complex data integrations for
contact centers, with a strong focus on CTI, IVR, and Speech Application
Development. This experience is leveraged in our product suite, delivering
enhanced functionality to our customers' solutions, and helping them
maximize the effectiveness of their existing infrastructure. For more
information please visit
www.primas.net.
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Media Inquiries: |
Media Inquiries: |
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Hank Groman |
Lynn Buckley, Avaya |
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714-901-2721 |
908-953-8692 |
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