Our Products
Screen Pop in a Day
Improve your customer experience in less than a day!- Take advantage of existing infrastructure
- Improve agent performance
- Increase Customer Loyalty
This innovative approach empowers key areas of your contact center. Features include:
For the Call Center Manager
- Dashboard giving overview of call center status
For the Agent Supervisor
- CTI Screen Pop,
- Desktop Tray System Alert Notifications
- Call Lookup and Tracing Displaying CTI Messages for All Calls
For the Technician
- Near real-time capture of CTI messages for Nortel, Avaya and Aspect
- Little integration cost
- Passive - does not generate CTI traffic
- Continuous monitoring of call center CTI traffic
- Near real-time alerting when error states occur generating e-mails with log file attachments and SNMP alerts
- Reporting on call center status
Requirements
- One of the following Switches in place
- Aspect
- Nortel
- Avaya
- Cisco
- CTI Services Installed and operational
Note:
- Custom tailored solutions are available.
Give us a Call Today! We are happy to answer any questions you have and are eager help you deploy a time and money saving solution, quickly and easily!
Call us now at 888-477-4627
To find out more, contact us today!