FREE – FCR Analysis Video from Primas

FREE – FCR Analysis Video from Primas

We have been discussing first call resolution in the contact center environment on this blog, why it is important and why you should know your centers FCR percentage rate.  What technology tools are available that can help us learn our own first call resolution rate?  Primas has just released a video that will show you how to capture your own data and create a FCR Analysis report based on your contact center data.   No more excuses, now is the time to challenge your team, try something new and unbelievable as it sounds, and get some free personalized information!

The end result of the Primas FCR Analysis video is to enable you to view your current contact center FCR percentage rate over a one week period of time.  A free report from Primas is included that will advise you on best practices and include a benchmark FCR percent displaying your contact center FCR rate compared with other contact centers.

Why is Primas offering the FCR Analysis video for free? Primas hopes you will benefit with a free and quick look into your organization’s FCR performance. You will probably be very surprised.  As with any marketing campaign, Primas believes that once you have sampled some of the data and learned more about other Primas performance and productivity tools, you will definitely want to see the full-blown Evolution FCR™ product.  Evolution FCR can deliver all types of data on your current and historical FCR rates, customer satisfaction via automated surveys, management reports, call tracing, and many other valuable tools in one package to help you understand your contact centers operations.

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