CTI Services & Solutions
Leveraging Computer Telephony Integration (CTI) for business results requires sound technical infrastructure, cooperation between equipment suppliers, and insight into how to leverage the solution to optimize business results. Primas offers the breadth and depth of skills required to deliver robust CTI solutions that help businesses to achieve their goals.
Computer Telephony Integration Solutions
Primas approaches a Computer Telephony Integration engagement by analyzing a client's overall contact center needs, versus merely focusing on a segment of the call flow. With ROI and customer satisfaction as our stated goal, the majority of our solutions include Computer Telephony Integration, as well as IVR, reporting and other contact center technologies.
By selectively integrating these technologies, Primas offers more than mechanical CTI solutions; we provide high performance call completion strategies that work as promised. Work with us, and we will help you to improve call completion and customer satisfaction, while providing a measurable increase in your return on investment (ROI).
Common Computer Telephony Integration Solutions
Primas provides a variety of industry-standard solutions in the Computer Telephony Integration space, including:
- Screen Pop
- IVR Integration
- Voice/Data Transfer
- Data Directed Routing
- Knowledge and Skills-based Routing
- Enterprise-level Pre-Routing
- Front office integration
(e.g. Siebel, Clarify, etc)
- Telephone Control using the Primas Telephony Toolbar
CTI Continued To find out more, please contact us today.
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