Custom Solutions
By expanding integration between CTI and IVR, as well as expanding our desktop presence, Primas is able to offer many custom solutions:

• Call routing based on Prior Call Customer Survey Results
• Consolidated Enterprise-wide Historical Reporting
• Integrated CTI GUI-based Front-end to your Terminal Emulator-based Applications
• Many Other Custom Solutions That Make Your Contact Center More Efficient

Platform Independence
Regardless of the CTI server product you choose, Primas is here to implement the solution you require. Do you have an existing CTI solution? Primas can optimize and enlarge that solution to incrementally improve your ROI. Our supported platforms include:

• Intel CT Connect
• Aspect Contact Server
• Genesys T-Server
• Adding more all the time, please call