The Primas Group
The Primas Group is a contact center system integrator with multiple
technical, cross-industry, and consulting services that provide businesses with
improved customer service and operational efficiencies.
The key to our customer’s success has been The Primas Group’s ability to maintain independence in working with various call center platforms and software. Our versatility allows us to meet any customers’ needs, regardless of the operating environment. Unlike other vendors, who are tethered to one supplier, our customers can count on receiving source code that protects their investment. Our fixed price engagements ensure that your project will come in on time and budget. Our areas of expertise include:
Cross platform system integration, custom IVR and CTI programming, call center design, consulting, and system installation services, as well as varied products to optimize call center efficiencies.
Products: We offer innovative, call center specific products that optimize your efficiency, while maintaining the highest levels of customer satisfaction, and include products that:
- Monitor and resolve problems across multiple platforms and products.
- Optimize customer self-service, while lowering costs and improving customer satisfaction.
- Increase the effectiveness of the agent scheduling process.
- Monitor call center performance.
- Provide call centers with post call customer satisfaction survey information to help improve employee efficiency.
Solutions: Primas provides solutions organized by:
- Vertical market industry: Banking and finance, cable and telecom, healthcare, technology, and utilities. Find out more >
- Platforms: Industry leading platforms that include Avaya, Nortel, Aspect, Microsoft Speech Server, and many more >
- Services: IVR Programming, application development, and deployment of self service application; CTI integration solutions, call center design, reporting and analytic solutions. Find out more >
Consulting: Primas Consulting focuses on streamlining and automating business processes to help companies operate more efficiently. By spending the time to learn about your business – how and why it operates the way it does – we gain the insight needed to deliver effective solutions. The Primas Group offers a full range of call center consulting, system installation services, and comprehensive reporting that provides critical knowledge, ranging from the real-time health of call center systems, to business level performance of IVR applications. Find out more >
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