Professional Services

IVR

Overview
The Primas Group specializes in the implementation, design & development of interactive voice response (IVR) applications. We can apply our IVR programming skills to any size customer contact center and integrate IVR systems to work with Computer Telephony Integration (CTI) technologies.

Supported Systems (partial list):

  • Aspect CS/CSS
  • Avaya Voice Portal
  • Edify
  • Envox CTConnect
  • Legacy Systems
  • Aspect/Voicetek Generations
  • InterVoice/Brite
  • Lucent Conversant
  • Genesys GVP
  • Intervoice
  • Microsoft
  • Nuance / Scansoft
  • Nortel Integrated
  • Nortel OpenIVR
  • Periphonics

To find out more, contact us today!