Primas-LinkScope CTI Analyzer and Monitor
Navigate quickly to resolve critical and potential call center and CTI problems.
Question: Is your call center optimized? What happens when your call center or Computer Telephony Integration (CTI) systems fail?
- Calls are misrouted
- Customers suffer, profits are lost
- Call center efficiency drops
- Intermittent problems remain hidden
- PBX, ACD, IVR, voicemail, host interface and other system logs show, “all clear”
- Fingers point and hours are wasted sifting log files
Introducing the industry's newest Computer Telephony Analyzer & Monitoring Solutions.
Primas-LinkScope Products offers a cost effective ability to monitor, pinpoint, decode, and quickly resolve critical problems across all call center systems.
It also provide real-time alerting of problems, including decoded logs of suspected failure points, and enables proactive on-call problem resolution
that ensures reliable and available operations of call center systems.
Primas-LinkScope helps call centers achieve and maintain service level goals by identifying potential application problems before they
affect customers.
Primas-LinkScope provides clear equipment-neutral insight that allows call center managers and support personnel to quickly analyze CTI and PBX interfaces to find root causes of CTI problems. The product decodes native CTI and host interface networking protocols into plain English. Customers no longer have to piece together incomplete, equipment-specific logs, or wait for supplier decodes.
Single or Multi-Site Monitoring Primas-LinkScope provides a comprehensive view-spanning and monitoring capability of single or multi-site Key Systems, PBXs, ACDs, IVRs, host interfaces, and a wide variety of CTI Servers.
Multi-Vendor, Multi-Platform, Computer Telephony Integration Primas-LinkScope supports and integrates with Nortel, Aspect, Avaya, Cisco systems.
Additionally Primas has special order interfaces for other systems too: 3270, 5250, AS400, Oracle, Siemens, Rockwell, Intecom, and many others.
Our Solutions
Primas-LinkScope CTI Analyzer
Primas-LinkScope CTI Monitor
Primas-LinkScope CTI Monitor Services
To find out more, please contact us today.
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