Zero disruption to systems
-Use any CTI network port
Maintain control
- No waiting on supplier decodes
- Clear, equipment-neutral insight
A comprehensive view of all call center systems
- PBX, ACD, CTI servers
- IVR, dialers, host interfaces
Primas-LinkScope CTI Monitor
- achieve comprehensive reliability
- Real-time alerting of problems including decoded logs of suspected failure points
- Provides comprehensive reliability
- Continuous, fail-safe monitoring
Intelligent alerts with decoded analysis of triggering problems via
- E-mail w/ compressed log file
- SNMP traps, HP OpenView
- Phone calls from your IVR
Primas-LinkScope CTI Monitor Services
The Primas Group, with LinkScope, offers a subscription based service that provides proactive on-call problem monitoring directly for call centers. This ensures highly reliable and available operations of call center systems. If there are any problems, the customer and Primas technical support are quickly notified automatically.
Primas also receives your alerts
-On call expert problem resolution
-Net benefit: maximum uptime
To find out more, please contact us today.
