Primas Post Call Survey Solution (PPCS)

- Provides Immediate Customer Feed Back about your customer service and products

- Assists you in gauging the customer perception by giving you the ability to differentiate hearsay information from verifiable data and facts

- Helps you Identify areas of agent weakness that can be addressed by training

The Primas Post Call Survey Solution is a performance and quality assurance application that provides customer (or subscriber) feedback about his/her call center experience. The PPCS provides for immediate and anonymous agent feedback. This helps ensure an accurate depiction of your customer service, while  minimizing call center administrative costs.

Features:
·         Random customer selection.
·         Surveys occur at the end of the initial call
·         Surveys are agent anonymous.
·         Callers can feed back via recorded message
·         Reports by site, group, agent; fully customizable
·         Plugs into existing infrastructure via seamless integration.

Benefits
·         Improves customer satisfaction.
·         Reduces agent turnover.
·         Attain valuable customer feedback that improves operations.
·         Provide improved agent feedback based on objective data
·         Reduces personnel dependence.
·         Quick ROI

Our post call survey solution enables you to establish an automated process of receiving call center customer feedback. This automated, in-house solution has an excellent ROI via significant savings that occurs by automation, quality improvement, and customer and employee satisfaction. In the end it helps you to reduce operating costs, and ensure that your customers have a positive experience when interacting with your contact center representatives.