Our Products
Our Products
Our 20 plus years in the contact center business has taught us a thing or two about the challenges you face. While Primas began as a consulting company, we soon realized that certain key products (aka customer needs) were missing from the market. As the trusted partner for many of the top contact centers, we had insider access that allowed us to develop technologies with our customers.
Here's what we came up:
LinkScope — Monitor thousands of connections simultaneously. The closet competitor can only see a couple at one time.PostCall Survey — This is the premiere quality assurance product on the market today. It has everything from random caller selection to robust call diagnostic reporting.Adaptive Audio — Decrease IVR call duration by 15% or more.CRE — Convenient dial-in interface to workforce management systems.