Our Products
Primas’ 20 plus years in the contact center business has taught us a thing or two about the challenges you face. While Primas began as a consulting company, we soon realized that certain key products and client needs were not being met or were missing from the market. As the trusted business partner for many of the top contact centers, we have direct access to client issues and problems that enable us to develop beneficial solutions with our client’s future success in mind.
Here's what we came up with:
Evolution FCR — Proactive Notification Tools that Empower Contact Centers to Achieve Real-Time FCR Improvement.FreedomQ — Convenient Customer Call Back via Intelligent Queue Management.PostCall Survey — This is the premiere quality assurance product on the market today. It has everything from random caller selection to robust call diagnostic reporting.Screen Pop — World Class Screen Pop in as little as one day.LinkScope — Productivity Pack for Contact Centers.