Our Products
Adaptive Audio
Stop the flow of calls that leave the IVR system due to poor technology that frustrates callers. Adaptive Audio is a leading-edge solution designed to improve your customer's interaction with your self-service system. It intelligently deciphers a caller's experience with IVR systems and then automatically adjusts the speed of the call based on caller response time. Other solutions on the market set a universal IVR speed for all callers, which results in more customer support calls. With Adaptive Audio, call speed is adjusted automatically, per caller. You don't have to do a thing.
Decreases IVR call duration by 5-15%
- Immediate savings on telecom expenses
- Increases IVR call capacity
- Enhances peak service level
- Improves IVR containment
1-5% more calls handled by self-service
- Savings on agent staffing expenses
Increases customer satisfaction
- More customers will adopt self-service
- Fewer callbacks
Adaptive Audio software can also be used to test application speed changes without requiring rerecording of IVR prompts
Introductory Offer
Help your customer and your budget!
Turnkey 45 day pilot $5,500 - $11,000 includes:
- Instrumentation of a mutually agreeable pilot application for the Adaptive Audio process
- Complete performance measurement proving ROI
- Option for annual vs. one-time licensing fee for the patented Adaptive Audio process
Rapid deployment
- Pilots can be up and running within days
Supported IVR systems:
InterVoice, Nortel, Open IVR,
Periphonics, Aspect, Voicetek, Avaya, Intel-based, Genesys, and others.
To find out more, contact us today!