Our Products
LinkScope
Is your call center optimized?
What happens when your call
center or Computer Telephony Integration (CTI) systems fail?
- Calls are misrouted
- Customers suffer, profits are lost
- Call center efficiency drops
- Intermittent problems remain hidden
- PBX, ACD, IVR, voicemail, host interface and other system logs show all clear
- Hours are wasted sifting through log files
Introducing the industry's newest Computer Telephony Analyzer &
Monitoring Solutions
Primas-LinkScope Products offers a cost
effective ability to monitor, pinpoint, decode, and quickly resolve critical
problems across all call center systems. It also provide real-time alerting
of problems, including decoded logs of suspected failure points, and enables
proactive on-call problem resolution that ensures reliable and available
operations of call center systems.
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Equipment Neutral Insight Primas-LinkScope provides clear equipment-neutral insight that allows call center managers and support personnel to quickly analyze CTI and PBX interfaces to find root causes of CTI problems. The product decodes native CTI and host interface networking protocols into plain English. Customers no longer have to piece together incomplete, equipment-specific logs, or wait for supplier decodes. |
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Single or Multi-Site Monitoring Primas-LinkScope provides a comprehensive view-spanning and monitoring capability of single or multi-site Key Systems, PBXs, ACDs, IVRs, host interfaces, and a wide variety of CTI Servers. |
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Multi-Vendor, Multi-Platform, Computer Telephony
Integration Primas-LinkScope supports and integrates with Nortel, Aspect, Avaya, Cisco systems. It can even integrate multiple vendor systems, simultaneously to let you monitor several platforms through one, easy-to-use web interface. |
With LinkScope you get:
- Easy detection of anomalies
- Monitoring 7x24 of IVR/CTI for one or multiple call centers on diverse platforms
- Access to information via web services
- Call Trace
- Testing and monitoring
- Decoding of proprietary protocols and alerting of anomalies with the data ready for Levels 2 & 3
Additionally, Primas has special order interfaces for other systems.
To find out more, contact us today!