Our Products
Post Call Survey
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The Primas Post Call Survey Solution is a performance and quality assurance application that provides customer (or subscriber) feedback about his/her call center experience. The PPCS provides for immediate and anonymous agent feedback. This helps ensure an accurate depiction of your customer service, while minimizing call center administrative costs.
- The Primas Post Call Survey assists you in gauging the customer perception by giving you the ability to differentiate hearsay from verifiable data and facts
Post Call Survey Benefits
- Improves customer satisfaction.
- Reduces agent turnover.
- Attain valuable customer feedback that improves operations.
- Provide improved agent feedback based on objective data
- Reduces personnel dependence.
- Quick ROI
Post Call Survey Features
- Supports all major IVR platforms.
- Software package that is ready to be installed.
- Surveys occur at the end of the initial call.
- Surveys are agent anonymous.
- Customers can provide feed back via recorded message.
- Reports by site, group, agent; fully customizable.
- Integrates CRM, switch-ACD, and IVR.
- Handles DTMF or Speech.
- Used in single or multiple call centers.
- Can be integrated into any platform.
- Distributes calls per agent.
Our post call survey solution enables you to establish an automated process of receiving call center customer feedback. This automated, in-house solution has an excellent ROI via significant savings that occurs by automation, quality improvement, and customer and employee satisfaction. In the end it helps you to reduce operating costs, and ensure that your customers have a positive experience when interacting with your contact center representatives.
To learn more about our Post Call Survey Solution, download our
white paper or give us a call now at 888-477-4627
Additionally, you may request a call or send us a question using our
Contact Form.