Professional Services
CTI Services
Overview
Leveraging Computer Telephony Integration (CTI) for business results requires sound technical infrastructure, cooperation between equipment suppliers, and insight into how to leverage the solution to optimize business results. Primas offers the breadth and depth of skills required to deliver robust CTI solutions that help businesses to achieve their goals.
Some common requests are:
- Screen Pop
- IVR Integration
- Voice/Data Transfer
- Data Directed Routing
- Knowledge and Skills-based Routing
- Enterprise-level Pre-Routing
- Front office integration (e.g. Siebel, Clarify, etc)
- Telephone Control using the Primas Telephony Toolbar
How We Work
Primas approaches a Computer Telephony Integration engagement by analyzing a client's overall contact center needs, versus merely focusing on a segment of the call flow. With ROI and customer satisfaction as our stated goal, the majority of our solutions include Computer Telephony Integration, as well as IVR, reporting and other contact center technologies.
Platform Independence
Regardless of the CTI server product you choose, Primas is here to implement the solution you require. Do you have an existing CTI solution? Primas can optimize and enlarge that solution to incrementally improve your ROI. Our supported platforms include:
- Envox CT Connect
- Aspect Contact Server
- Genesys T-Server
- Adding more all the time
To find out more, contact us today!