Support
Support
Maintenance and Support Offerings
The Primas Group offers both remote and on site maintenance and support solutions for all major CTI and IVR platforms. The following types of support are most commonly selected by our clients:
- 9am - 5pm, Monday - Friday
- 24/7 — 365
- Blocks of time (4 hours, 8 hours, etc.)
Common Maintenance and Support Offerings
- Application Assessment & Documentation
- Application Troubleshooting, Tuning & Pruning
- Platform Upgrades & Migrations
- Host upgrades & Migrations
- VUI Enhancements & Tuning
- Load Testing
- DR Planning/Testing
- Port Monitoring & Alerting
Need Support? Call us today: (714) 362-0021; then choose option (1). You can also write us: techsupport@primas.net.