Voice Staff
Workforce management IVR application: Convenient dial-in interface to workforce management systems for call center managers, supervisors, and agents.
The Primas VoiceStaff IVR application increases the effectiveness of your agent scheduling processes. By connecting workforce management systems to your existing IVR, agents can now remotely check their schedule and vacation time
or call in sick.
The premium version of Primas VoiceStaff expands on the basic capability by automatically securing agents to fill in for unplanned absences. The system allows agents to put themselves on-call and then uses that roster to launch an automated outbound campaign to those on the
on-call list, resulting in rapid and efficient filling of holes in the call center staffing schedule.
Base Level Features
- Check agent work schedule
- Check agent scheduled vacation time
- Call in sick
Premium Features
- Register to be on the on-call roster
- Automatically dial on-call roster and get agent to
sign up for open slots
Supported Call Center Workforce Management Systems
- Aspect / TCS
- Blue Pumpkin
- IEX
- Genesys
- Symon Communications
- others on request
Supported IVR Systems
- Aspect / Voicetek
- Avaya
- Genesys
- Intervoice
- Nortel / Periphonics
To find out more, please contact us today.
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