Voice Stats

Call Center Performance Monitoring Application: Convenient dial-in access to call center performance monitoring for call center managers and sales and service executives

Using the Primas VoiceStats IVR application, call center managers can check on the performance of their call center wherever and whenever needed. This packaged IVR application provides everything needed to deploy this convenient new service today. With VoiceStats, the same information presented on call center performance display boards is made securely accessible by phone.

Base Level Features

• Current service level
• Average hold time (queue time announcement)

Premium Features

• Integration of queue time announcement interface to external, customer-facing IVR applications
   

Supported Call Center Performance Display and Alerting Systems
- Symon Communications
- Others on request

Supported IVR Systems
- Aspect / Voicetek
- Avaya
- Genesys
- Intervoice
- Nortel / Periphonics

To find out more, please contact us today.