Primas connecting you to your customers

THE PRIMAS GROUP

Where Contact Center Experience meets Innovative Technologies

The Primas Group has provided software development, technology solutions, as well as professional services for contact centers since 1994.

PRODUCTS

  • PREDIAL SOLUTION

     

    Tired of waiting in Call Center queues that don't callback?

    Reduce hold times to approximately 30 seconds by scheduling a call back from our

    revolutionary Cloud solution that monitors hold times of other call centers

  • SCREEN POP

    Screen Pops are basic vanilla features for CTI

     

    Agent desktops can use DLLs or Web Extensions.


    APIs and end-user development tools are included.

Customer Callback

A Callback dashboard helps the contact center understand real-time queue information as well as callback queues.

Automatic callbacks are done by the actual position.

 

Manual callbacks allow prioritization of call back based upon customers to submitted descriptions entered via SMS or Speech to text.

Callback dashboard
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SMS interaction

Over 85% of calls to call centers occur on cell phones.

PrimasCX offers:

  • SMS in Queue

  • SMS during the call

  • SMS for Hearing Impaired

  • SMS for Callback progress

WEB SCREEN POP

With a modern web browser, your agents have all the capabilities to receive CRM screen pops, as well as chat/email/fb/etc interactions, video calls, co-browsing and WEBRTC remote working.

 

The agent feature can be easily integrated into your contact center web portals using embedded HTML/Javascript , built-in web application, or web browser extensions.

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Make your agents happy

AGENT DASHBOARD

If agents are happy, your customers are happier

One web page for agents with all capabilities:

  • Call control

  • Agent state management

  • Real-time queue information

  • Screen pop and social media interaction

  • Agent statistics

  • Embeded Web RTC agent phone

EASYPAY - SECURE PAYMENT INTEGRATION

Your agent can watch the payment progress but can't see the card information.

Customer can make a payment in multiple channels:

  • Pay by phone call

  • Pay by chat / social media

  • Pay by text

  • Pay by email

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REMOTE AGENT

A complete solution to enable your agents to Work-From-Home in a crisis

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  • Avaya EC-500 integration to enable Avaya agents to work remotely.

  • Integrate with your Phone Switch via SIP trunks to provide Web RTC phones to your remote agents.

  • A web page provides agent station features: queue information, agent statistics, screen pop, first call resolution, chat, email, video share, screen share.

  • FreePBX integration and synchronization for small-medium contact center.

PARTNERS

GET IN TOUCH

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COMPANY

PRODUCT

SERVICE

To find out more, contact us today!

PHONE:

+1.888-477-4627

FAX:

+1.714-908-8501

EM:

© 2020 by Primas Group.