FEATURED SOLUTION

Vaccine Scheduling Software

The Primas developed Vaccine Scheduling Software is helping many address the challenge of scheduling both the initial and secondary vaccination appointments.​

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This contactless, browser-based Vaccination Appointment System allows for safe registration, and helps recipients and agents manage the entire vaccination appointment process via phone, email and SMS reminders.

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Learn more about SchedulNOW Vaccine Scheduling Software by Primas Group

PRIMAS CX

Primas CX is an all-in-one solution that provides a comprehensive suite of state-of-the-art add-in features for today's contact centers.

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Upgrade your Customers' Experience today on your existing system with Primas CX.

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Simply download and install 2 Virtual Machines that connect via SIP and CTI to access our full suite.

Customer Callback

A Callback dashboard helps the contact center understand real-time queue information as well as callback queues.

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Automatic callbacks are done by the actual position.

Manual callbacks allow prioritization of call back based upon customers to submitted descriptions entered via SMS or Speech to text.

Learn more  ->

SMS interaction

Over 85% of calls to call centers occur on cell phones.

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PrimasCX offers:

• SMS in Queue

• SMS during the call

• SMS for Hearing Impaired

• SMS for Callback progress

WEB SCREEN POP

With a modern web browser, your agents have all the capabilities to receive CRM screen pops, as well as chat/email/fb/etc interactions, video calls, co-browsing and WEBRTC remote working.

The agent feature can be easily integrated into your contact center web portals using embedded HTML/Javascript , built-in web application, or web browser extensions.

EASYPAY - SECURE PAYMENT INTEGRATION

Your agent can watch the payment progress but can't see the card information.

Customer can make a payment in multiple channels:

• Pay by phone call

• Pay by chat / social media

• Pay by text

• Pay by email

REMOTE AGENT

A complete solution to enable your agents to Work-From-Home in a crisis

• Avaya EC-500 integration to enable Avaya agents to work remotely.

• Integrate with your Phone Switch via SIP trunks to provide Web RTC phones to your remote agents.

• A web page provides agent station features: queue information, agent statistics, screen pop, first call resolution, chat, email, video share, screen share.

• FreePBX integration and synchronization for small-medium contact center.

PARTNERS

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