THE PRIMAS GROUP
Where Contact Center Experience meets Innovative Technologies
The Primas Group has provided software solutions, software development, technology solutions, and professional services for contact centers since 1994.
PRODUCTS
PRIMAS CX
Primas CX is an all-in-one solution that provides a comprehensive suite of state-of-the-art add-in features for today's contact centers.
Upgrade your Customers' Experience today on your existing system with Primas CX.
Customer Callback
A Callback dashboard helps the contact center understand real-time queue information as well as callback queues.
Automatic callbacks are done by the actual position.
Manual callbacks allow prioritization of call back based upon customers to submitted descriptions entered via SMS or Speech to text.
SMS interaction
Over 85% of calls to call centers occur on cell phones.
PrimasCX offers:
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SMS in Queue
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SMS during the call
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SMS for Hearing Impaired
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SMS for Callback progress
WEB SCREEN POP
With a modern web browser, your agents have all the capabilities to receive CRM screen pops, as well as chat/email/fb/etc interactions, video calls, co-browsing and WEBRTC remote working.
The agent feature can be easily integrated into your contact center web portals using embedded HTML/Javascript , built-in web application, or web browser extensions.
Make your agents happy
AGENT DASHBOARD
If agents are happy, your customers are happier
One web page for agents with all capabilities:
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Call control
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Agent state management
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Real-time queue information
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Screen pop and social media interaction
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Agent statistics
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Embeded Web RTC agent phone
EASYPAY - SECURE PAYMENT INTEGRATION
Your agent can watch the payment progress but can't see the card information.
Customer can make a payment in multiple channels:
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Pay by phone call
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Pay by chat / social media
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Pay by text
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Pay by email
REMOTE AGENT
A complete solution to enable your agents to Work-From-Home in a crisis
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Avaya EC-500 integration to enable Avaya agents to work remotely.
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Integrate with your Phone Switch via SIP trunks to provide Web RTC phones to your remote agents.
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A web page provides agent station features: queue information, agent statistics, screen pop, first call resolution, chat, email, video share, screen share.
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FreePBX integration and synchronization for small-medium contact center.
PARTNERS
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