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THE PRIMAS GROUP

Where Contact Center Experience meets Innovative Technologies

The Primas Group has provided software solutions, software development, technology solutions, and professional services for contact centers since 1994.

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PRODUCTS

Skyscrapers

PRIMAS CX

Primas CX is an all-in-one solution that provides a comprehensive suite of state-of-the-art add-in features for today's contact centers.

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Upgrade your Customers' Experience today on your existing system with Primas CX.

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Simply download and install 2 Virtual Machines that connect via SIP and CTI to access our full suite.

FreedomQ
Customer Callback

A Callback dashboard helps the contact center agent understand real-time queue information as well as callback queues.

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Automatic callbacks are done by the actual position.

 

Manual callbacks allow prioritization of call back based upon customers to submitted descriptions entered via SMS or Speech to text.

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Callback dashboard
Using a Smartphone

SMS interaction

Over 85% of calls to call centers occur on cell phones.

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PrimasCX offers:

  • SMS in Queue

  • SMS during the call

  • SMS for Hearing Impaired

  • SMS for Callback progress

WEB SCREEN POP

With a modern web browser, your agents have all the capabilities to receive CRM screen pops, as well as chat/email/Facebook interactions, video calls, co-browsing and WebRTC remote working.

 

The agent feature can be easily integrated into your contact center web portals using embedded HTML/Javascript, built-in web application or web browser extensions.

Browser
Sales Agent

Make your agents happy

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AGENT DASHBOARD

If agents are happy, your customers are happier

One web page for agents with all capabilities:

  • Call control

  • Agent state management

  • Real-time queue information

  • Screen pop and social media interaction

  • Agent statistics

  • Embeded Web RTC agent phone

EASYPAY - SECURE PAYMENT INTEGRATION

Your agent can watch the payment progress but can't see the card information.

Customer can make a payment in multiple channels:

  • Pay by phone call

  • Pay by chat / social media

  • Pay by text

  • Pay by email

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REMOTE AGENT

A complete solution that enables your agents to Work-From-Home when needed

Man Working

  • Integration that enables contact center agents to work remotely.

  • Integrate with your Phone Switch via SIP trunks to provide Web RTC phones to your remote agents.

  • A web page provides agent station features: queue information, agent statistics, screen pop, first contact resolution, chat, email, video share, screen share.

  • FreePBX integration and synchronization for small-medium contact centers.

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Mobile Phone