THE PRIMAS GROUP
Where Contact Center Experience meets Innovative Technologies
The Primas Group has provided software solutions, software development, technology solutions, and professional services for contact centers since 1994.
Primas CX is an all-in-one solution that provides a comprehensive suite of state-of-the-art add-in features for today's contact centers.
A Callback dashboard helps the contact center agent understand real-time queue information as well as callback queues.
Automatic callbacks are done by the actual position.
Manual callbacks allow prioritization of call back based upon customers to submitted descriptions entered via SMS or Speech to text.
Over 85% of calls to call centers occur on cell phones.
SMS in Queue
SMS during the call
SMS for Hearing Impaired
SMS for Callback progress
WEB SCREEN POP
With a modern web browser, your agents have all the capabilities to receive CRM screen pops, as well as chat/email/Facebook interactions, video calls, co-browsing and WebRTC remote working.
Make your agents happy
If agents are happy, your customers are happier
One web page for agents with all capabilities:
Agent state management
Real-time queue information
Screen pop and social media interaction
Embeded Web RTC agent phone
EASYPAY - SECURE PAYMENT INTEGRATION
Your agent can watch the payment progress but can't see the card information.
Customer can make a payment in multiple channels:
Pay by phone call
Pay by chat / social media
Pay by text
Pay by email
A complete solution that enables your agents to Work-From-Home when needed
Integration that enables contact center agents to work remotely.
Integrate with your Phone Switch via SIP trunks to provide Web RTC phones to your remote agents.
A web page provides agent station features: queue information, agent statistics, screen pop, first contact resolution, chat, email, video share, screen share.
FreePBX integration and synchronization for small-medium contact centers.