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THE PRIMAS GROUP

Where Contact Center Experience meets Innovative Technologies

The Primas Group has provided software solutions, software development, technology solutions, and professional services for contact centers since 1994.

PRODUCTS

Skyscrapers

PRIMAS CX

Primas CX is an all-in-one solution that provides a comprehensive suite of state-of-the-art add-in features for today's contact centers.

Upgrade your Customers' Experience today on your existing system with Primas CX.

Simply download and install 2 Virtual Machines that connect via SIP and CTI to access our full suite.

FreedomQ
Customer Callback

A Callback dashboard helps the contact center agent understand real-time queue information as well as callback queues.

Automatic callbacks are done by the actual position.

 

Manual callbacks allow prioritization of call back based upon customers to submitted descriptions entered via SMS or Speech to text.

Callback dashboard
Using a Smartphone

SMS interaction

Over 85% of calls to call centers occur on cell phones.

PrimasCX offers:

  • SMS in Queue

  • SMS during the call

  • SMS for Hearing Impaired

  • SMS for Callback progress

WEB SCREEN POP

With a modern web browser, your agents have all the capabilities to receive CRM screen pops, as well as chat/email/Facebook interactions, video calls, co-browsing and WebRTC remote working.

 

The agent feature can be easily integrated into your contact center web portals using embedded HTML/Javascript, built-in web application or web browser extensions.

Browser
Sales Agent

Make your agents happy

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AGENT DASHBOARD

If agents are happy, your customers are happier

One web page for agents with all capabilities:

  • Call control

  • Agent state management

  • Real-time queue information

  • Screen pop and social media interaction

  • Agent statistics

  • Embeded Web RTC agent phone

EASYPAY - SECURE PAYMENT INTEGRATION

Your agent can watch the payment progress but can't see the card information.

Customer can make a payment in multiple channels:

  • Pay by phone call

  • Pay by chat / social media

  • Pay by text

  • Pay by email

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REMOTE AGENT

A complete solution that enables your agents to Work-From-Home when needed

Man Working
  • Integration that enables contact center agents to work remotely.

  • Integrate with your Phone Switch via SIP trunks to provide Web RTC phones to your remote agents.

  • A web page provides agent station features: queue information, agent statistics, screen pop, first contact resolution, chat, email, video share, screen share.

  • FreePBX integration and synchronization for small-medium contact centers.

GET IN TOUCH

Mobile Phone