Chatbot

According to Forrester Research in 2020, 42% of adults said it was important for businesses to offer online chat.  Now you can too!!

 

The Primas CX Agent Chat can be integrated to agents via a variety of communication platforms including:

  • Facebook Messenger

  • Webchat

  • Skype

  • MS Teams

  • Slack
     

Connectors for SMS channels include:

  • Twilio

  • Zipwhip

  • Ringcentral
     

Customized chat clients are based on the Microsoft chatbot framework.

 
 

Primas CX Agent Chat facilitates "anytime" communication and allows your customers to get information on demand instead of waiting for a human agent. 

 
 
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Agent chat pop

 
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Customer chat client