ABOUT PRIMAS GROUP 

The Primas Group has provided application development, software, and technology solutions, as well as professional services to customer contact centers since 1994.

Experience, quality, and reliability have earned us the trust of some of the largest customer contact centers in the industry.

Our customers choose us because of our comfort in multi-vendor environments, the platforms we support with industry veterans and leaders, and our insistence on putting our customers' business needs ahead of technology.  

Customer contact center managers like you are on the front lines of business. Your customers demand high-touch services and instant access to solutions and information, yet your financial leadership pushes for lower costs and greater efficiencies in your department. Satisfying both needs simultaneously is a challenge.

Often, a hardware equipment manufacturer or cloud services provider doesn’t offer ideas and strategies that focus on your business needs, but rather on the products in their tool kit. That's why you need Primas.

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Why Primas?

We add "WOW" to your existing contact center! 

At Primas, we believe that contact centers that choose not to move to a cloud solution just yet, shouldn’t be left behind in the technology dust.  For that very reason, we leveraged our years of experience in creating a myriad of unique solutions for contact centers, to develop Primas CX.

 

We know that contact center managers are under pressure to provide outstanding customer service while keeping costs low and providing greater efficiencies.  Satisfying both requirements can be a real challenge.  Primas CX addresses that challenge by turning call centers into omni-channel contact centers without the hassle and expense of a major upgrade to existing systems or moving to the cloud. This innovative package includes 20 world-class CX apps that can be implemented in just a few days, at a price that doesn't break the bank.   
 
Primas CX can be a perfect "middle ground" option that allows call centers to dramatically improve their CX, improve agent morale/performance, and positively impact contact center operations, without changing their technology.  Choose the whole package or just the apps you need to provide the utmost customer service. 

Imagine turning voice-only agents into omni-channel agents in just a couple of days with solutions designed to meet your specific requirements – not the other way around.   

You can – with Primas CX!! 

Office Locations

United States, Primas Group

PO Box 743 Huntington Beach CA 92648

+1.888-477-4627

Thailand, Contact Centre Solutions Company Limited

1000/9 Liberty Plaza Building 18th Fl., Sukhumvit 55, (Soi Thonglor) [Kwang/Subdistrict]: Klongton Nua, [Khet/District]: Wattana, Bangkok, 10110, Thailand.