The Primas Group has provided application development, software, and technology solutions, as well as professional services to customer contact centers since 1994.
Experience, quality, and reliability have earned us the trust of some of the largest customer contact centers in the industry.
Our customers choose us because of our comfort in multi-vendor environments, the platforms we support with industry veterans and leaders, and our insistence on putting our customers' business needs ahead of technology.
Customer contact center managers like you are on the front lines of business. Your customers demand high-touch services and instant access to solutions and information, yet your financial leadership pushes for lower costs and greater efficiencies in your department. Satisfying both needs simultaneously is a challenge.
Often, a hardware equipment manufacturer or cloud services provider doesn’t offer ideas and strategies that focus on your business needs, but rather on the products in their tool kit. That's why you need Primas.
Here are four of the many benefits to working with us:
Independent. Primas provides independent, vendor-neutral solutions and services from experts in the Contact Center field. These technology and software solutions can be premises based or cloud based, and are designed to meet your needs and budget, not someone else's quarterly sales goals.
Custom-designed products. Primas also offers its own, custom-designed analytical products, such as LinkScope and Intelligent Post Call Survey that are designed in our application development lab and are developed to meet the unique needs of contact centers. Learn More
Affordable. Our service fees and products give you maximum ROI. In many cases, Primas is 25% less than other system integrators and manufacturers.
Efficient. Primas can react much quicker than many larger companies. Your issues will be resolved with much less hassle and process than you experience with larger organizations.
We aim to partner with you and understand that contact center technology is ultimately a means to an end - to ensure the continued growth and success of your business through satisfied customers and efficient operations.
This attitude, combined with our team, experience, and solutions, helps us work with you to bring your contact center to the level of access and ease today's busy customers expect.
Our proven technology solutions help enhance the customer experience resulting in improved satisfaction and reduced customer defections. We use tools to maximize your existing infrastructure that also translates to increased ROI. Our easy to implement products work with premises and cloud-based technologies.
In summary, we can assist you with application development, technology solution, reconnecting disconnected or dropped calls, first call resolution, callbacks, post-call surveys and so much more. If you are cloud-based or have on-site systems or a mix of the two, we can help improve your production and profitability. As an independent outsider, The Primas Group can tailor and customize solutions to your business needs at an affordable price.
United States, Primas Group
PO Box 743 Huntington Beach CA 92648
Vietnam, Primas Company Limited
56 street no. 6, Gia Hoa residential area, Phuoc Long B ward, District 9, Ho Chi Minh city
Thailand, Contact Centre Solutions Company Limited
1000/9 Liberty Plaza Building 18th Fl., Sukhumvit 55, (Soi Thonglor) [Kwang/Subdistrict]: Klongton Nua, [Khet/District]: Wattana, Bangkok, 10110, Thailand.