Easy Pay

SECURE PAYMENT INTEGRATION FOR YOUR CONTACT CENTER 

Maintain PCI compliance with "Easy Pay" by Primas. The Easy Pay Secure Payment solution quickly eliminates your customers’ concerns about the security of making payments by phone. With Easy Pay, they can privately provide their sensitive payment information while on a call with an agent. The agent can watch the payment progress, but can’t see the credit card information. Easy Pay also gives your customers the ability to make their payments quickly and securely via other channels including chat, social media, or text. 

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Agent opens Easy Pay and initiates payment process by clicking the Start Button

The system then sends payment link to the customer via text message

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When the customer clicks the link, the payment webpage opens allowing secure entry of credit card information. Meanwhile, the agent's screen will display the payment progress, but not the actual payment information

Easy Pay lives up to its name – making payments is easy, fast and secure. Here is a side-by-side walkthrough of the process

STEP 1

Customer connects to payment page

STEP 2

Customer enters name and required card information

STEP 3

An error message appears if incorrect information is entered

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STEP 4

When valid information is entered, customer clicks to make payment

STEP 5

When transaction is complete, both agent and customer screens display transaction ID

STEP 6

Customer receives text message confirming successful transaction

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With Easy Pay, the payment process couldn’t be easier. Your customers and your agents will thank you!!