Evolution FCR is  Primas developed turnkey software solution that assists call centers with the following

  • Automated FCR Measurement and Reporting

  • Real-time tracking of repeat callers with proactive handling via IVR and agent desktop notification

  • Automated post-call customer surveys that gather customer feedback immediately after the call

Click here to Learn more about First Call Resolution with Evolution FCR

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To find out more, contact us today!

PH: +1.888-477-4627

FAX: +1.714-908-8501

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