To find out more, contact us today!

PH: +1.888-477-4627

FAX: +1.714-908-8501

©2019 by Primas Group.

OVERWHELMED BY FIRST CALL RESOLUTION? DON'T BE!

Before we go further, here are a couple of compelling statements from recent studies on First Call Resolution

"Forty-four percent of participants measuring first contact resolution for more than one year reported FCR improvement."
                                                                                                          - Ascent Group Study Report 2017


"...for every 1 percent improvement in FCR, there is a corresponding 1 percent improvement in customer satisfaction."
                                                 - Research and consulting firm Service Quality Measurement Group