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IVR Services

The Primas Group specializes in the implementation, design and development of Interactive Voice Response (IVR) applications. We can apply our IVR programming skills to any size customer contact center and integrate IVR systems to work with Computer Telephony Integration (CTI) technologies.

Supported Systems (partial list):

  • Aspect CS/CSS

  • Avaya Voice Portal

  • Edify

  • Envox CTConnect

  • Legacy Systems

  • Aspect/Voicetek Generations

  • Intervoice/Brite

  • Lucent Conversant

  • Genesys GVP

  • Intervoice

  • Microsoft

  • Nuance / Scansoft

  • Nortel Integrated

  • Nortel OpenIVR

  • Periphonics


Whether you need project management, script development, host interfacing or host development to optimize your IVR, our team can do that. We also have years of experience in integrating your IVR with CTI applications. We have experience developing scripts, speech application design and system monitoring to help you get the most out of your IVR investment.