The Primas Group Releases LinkScope Version 2.0 at ICMI's CCMC and Expo
New Version of Innovative Software Launches at Leading Gathering for Contact Center Professionals in Austin, Texas
Austin TX – June 2, 2009 /PRNewswire/-- After creating an industry stir with earlier versions of its LinkScope contact center productivity pack, The Primas Group has the call center industry buzzing at the introduction of version 2.0 of this application, being launched this week at ICMI's Contact Center Management Conference and Expo, taking place June 1-3, 2009 in Austin, Texas.
LinkScope Version 2.0 is a substantial upgrade to the previous version and includes the addition of new productivity modules including Screen Pop, FreedomQ, IVR and agent performance modules, Call Recording Integration and Path Analytics, as well as a complete redesign of the user interface. Key capabilities introduced in Version 2.0 include IVR Champion Challenger Testing via IVR Performance Module, Screen Pop in a day via CTI Enablement Module, FreedomQ Customer Convenience Enablement Module, and a First Call Resolution Module.