• Khoan Nguyen

Primas is the Clear Alternative for Speech Technology in the Call Center Following Competitor Acquis

Purchase of Leading Independent Contact Center Professional Services Provider Won’t Leave Customers Scrambling

Huntington Beach CA  – November 13, 2007  -- Primas, a leader in contact center technology including speech technology and professional services, announced today that with the recently announced acquisition of Viecore by Nuance (NASD: NUAN), Primas sees a large void in the speech technology marketplace that it is now poised to fill. Viecore was the leading independent provider of contact service solutions and services. The acquisition leaves many contact center managers scrambling to find an independent resource that can provide strategic, vendor-neutral speech technology services and products. With more than 13 years of systems integration experience in delivering end-to-end speech solutions, enterprise customers trust Primas to take responsibility for the integration of core speech technology applications for their enterprise systems.

Primas customers can work with a single, independent trusted provider to meet the end-to-end delivery needs for the speech-enabled contact center. Leveraging decades of collective contact center experience, Primas provides a full range of contact center solutions – including caller interaction services using speech and touchtone, computer telephony integration (CTI), agent desktop and reporting solutions and systems integration – utilizing all leading platforms and technologies. Primas’ professional services organization offers one of the industries' most experienced multi-platform integration teams, delivering the most comprehensive contact center experience.

“The recent acquisition of Viecore is validation that demand is growing for innovative contact center expertise and technology that helps companies extend their customer relationships” said Alan Hahn, General Manager and VP of Operations for Primas. “As the top independent provider of contact center services, Primas is poised to capitalize on this demand.” 

Primas has built a premier customer list representing customers across a wide range of industry segments including healthcare, cable services, financial services, utilities and government. Primas maintains deep relationships with channel partners, including Intervoice, Aspect, Avaya, Genesys, Nortel, Blackbox, Envox, Pyramid Communication and others. Channel partners can now work with one team to service the needs of joint customers, simplifying the sales, deployment and ongoing maintenance processes.

“Primas has performed IVR application development services for Blue Cross Blue Shield of Montana for the past six years, and have provided us with ongoing support and development of new IVR applications and changes, said Kim Stubby, Customer Service Manager for Blue Cross Blue Shield of Montana “Primas' familiarity with our business allows them to provide quick and accurate results. .We appreciate the services Primas provides us and have formed an excellent working partnership over the years.”

About Primas

Primas is a leading provider of contact center technologies and professional services.  Primas professional services are singularly focused on helping contact centers in the area of IVR, CTI and Speech design, development and support.  Its product lines include LinkScope, Post Call Survey, Adaptive Audio and Consolidated Reporting Engine (CRE).  For more information, visit:

Primas Hires Alan Hahn, Industry Veteran, as GM

Hahn Brings 20+ Years of Experience in Building Companies and Delivering Billion-Dollar Pipelines

Huntington Beach, CA — Primas, a leader in contact center technology and professional services, announced today the hiring of Alan Hahn as General Manager and Vice President for Operations.

Hahn brings with him more than twenty years of experience building sales and marketing teams for both start-ups and publicly traded companies. During the last four years, Hahn built two companies with Sequoia Capita, Corvigo and LogLogic. For Corvigo, Hahn recruited the N. American sales team and put more than $1 million of sales into the company in just six months. The company sold for 8x its series A investment to publicly traded company, Tumbleweed. Hahn then re-engineered Tumbleweed's sales force before being asked by Sequoia to join another of its investments, LogLogic. In just one year, he grew the company 800% and hired a team of seventeen sales and engineering professionals and opened a London office. Prior to his days in Silicon Valley, Hahn grew Shared Technologies from inception to $200M in sales, worked as SVP of Sales and GM at Williams communications, and as senior VP of sales at Broadband Office.

"Primas is experiencing triple-digit growth and over 90 percent customer retention. Hahn is exactly the person I needed to help scale operations to meet current demand; and then ramp sales and marketing to take advantage of our technology leadership," said Mike Mastro, founder and CEO of Primas.

"Primas is in a unique position in the market. It has developed its technology with help from its customers, which means that Primas products are years ahead of anything on the market," said Hahn. "I joined because this company has the product, talent and solid industry reputation needed to become a market share leader."

About Primas Primas is a leading provider of contact center technologies and professional services. Its product lines include LinkScope, Post Call Survey, Adaptive Audio, Voice Staff and Voice Stats. Among its customers are Time Warner, Blue Cross Blue Shield, Yahoo!, Kroger, Bank of America and many others. For more information, visit:

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