Pre-Dial
Virtually eliminate long hold times in other call center queues
Tired of waiting in other Call Center queues for what could be hours on end - literally? At Primas, we know you have better things to do with your time, and we can help you get back to doing what you need to do with our unique Pre-Dial solution. Primas Pre-Dial reduces hold times to approximately 30 seconds by scheduling a call back from this groundbreaking Cloud service that monitors hold times of registered call centers. It’s a perfect solution for interactions with busy industries that often have extended hold times.
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Saves countless man hours and lost revenue waiting in other companies’ queues
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Can be implemented for individual interactions or for outbound campaigns
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Installs in just one day
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Achieves ROI in months – not years!

THE PRIMAS PRE-DIAL DETAILS
Primas Pre-Dial package is architected with 2 primary components – a centralized cloud service that monitors registered call center hold times, and a local service that leverages the cloud component for outbound campaigns or ad hoc requests. The Cloud Service is a universal database of hold times, while the Local Services provide customized campaigns for each client.
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Can operate stand-alone or blended with your existing agents
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Integrates with any CRM system for screen pops
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Can be implemented on-premise or in the cloud
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Leverages reporting with your current platform
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Easy to add new call centers for monitoring – the list is growing daily!
How Pre-Dial Works in a Medical Authorization System
