Improved customer experience without changing your technology

What if you could easily and effectively improve your customer experience without enduring the time and risk that comes with adding additional technology?

What if, with a few minor modifications to your existing systems you could offer your customers personalized service that truly makes a difference to them, your agents, and your operations?

With Primas CX you CAN do this, quickly and easily

- with minimal time invested by your operations team

- with your existing equipment

- without waiting for days, weeks or months to see measurable results

The following diagram highlights just how easily Primas CX overlays into your contact center.

  • Media Integration SMS, Email, Web Queuing

  • Chatbot integration with multiple modern chat clients

  • Abandon Call Management

  • Outbound Engine

  • Reporting First Call Resolution Abandons

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Enable your Contact Center

  • Call Recording Integration

  • Call Path Analytics

  • System Monitoring

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Empower Agents & Supervisors

  • First Call Resolution Tools

  • Real-Time Performance Feed Back

  • Call Tracing

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Enhance your Customer's Experience

  • Screen Pop Provides Faster Service

  • Convenient Call Back Option Provides Flexibility

  • Customer Surveys give Customers a Voice

LinkScope's Innovative Technology

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Leverages existing call center infrastructure

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Installs in less than week

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Zero disruption | Non-Intrusive

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Extremely Attractive ROI

COMPANY

PRODUCT

SERVICE

To find out more, contact us today!

PHONE:

+1.888-477-4627

FAX:

+1.714-908-8501

EM:

© 2020 by Primas Group.