Improved customer experience without changing your technology
What if you could easily and effectively improve your customer experience without enduring the time and risk that comes with adding additional technology?
What if, with a few minor modifications to your existing systems you could offer your customers personalized service that truly makes a difference to them, your agents, and your operations?
With Primas CX you CAN do this, quickly and easily
- with minimal time invested by your operations team
- with your existing equipment
- without waiting for days, weeks or months to see measurable results
The following diagram highlights just how easily Primas CX overlays into your contact center.
Media Integration SMS, Email, Web Queuing
Chatbot integration with multiple modern chat clients
Abandon Call Management
Reporting First Call Resolution Abandons