Improved customer experience without changing your technology
What if you could easily and effectively improve your customer experience without enduring the time and risk that comes with adding additional technology?
What if, with a few minor modifications to you existing systems you could offer your customers personalized service that truly makes a difference to them, your agents, and your operations?
With LinkScope QE you CAN do this, quickly and easily
- with minimal time invested by your operations team
- with your existing equipment
- without waiting for days, weeks or months to see measureable results
The following diagram highlights just how easily LinkScope QE overlays into your contact center.
-
Media Integration SMS, Email, Web Queuing
-
Abandon Call Management
-
Outbound Engine
-
Reporting First Call Resolution Abandons
-
Call Recording Integration
-
Call Path Analytics
-
System Monitoring
Enable your Contact Center
-
First Call Resolution Tools
-
Real-Time Performance Feed Back
-
Call Tracing
Empower Agents & Supervisors
-
Screen Pop Provides Faster Service
-
Convenient Call Back Option Provides Flexibility
-
Customer Surveys give Customers a Voice
Enhance your Customer's Experience
LinkScope's Innovative Technology
Leverages existing call center infrastructure
Installs in less than week
Zero disruption | Non-Intrusive
Extremely Attractive ROI
Learn How it Works