Primas ReconX
Automatically reconnect your call center agents with disconnected callers with just the click of a button!

In this imperfect world, mistakes will happen despite your best efforts. Plan for those unexpected drops and provide a way to take care of your customers when they occur. Accomplish this easily with Primas ReconX
How it works
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If a caller gets disconnected while the caller is speaking with an agent, a small pop up window is presented to the agent.

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Agents then have 3 seconds (configurable) to click the button
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Upon clicking, Primas FreedomQ automatically places an outbound call to the disconnected caller, verifies them, and then reconnects them to the SAME agent
Benefits to your organization
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Customer - reduces frustrations and improves experience
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Agent – improves agent performance and morale
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Operations – reduces hold time, tolls and infrastructure requirements
For a limited time, trials are available, so don't wait, get started today!