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COVID-19 Vaccine Scheduling System 

By Primas Group 

 

Healthcare providers, pharmacies, and vaccine administration sites around the Country are gearing up immediately to administer the new COVID-19 vaccine as quickly and efficiently as possible 
 

It seems like the support mechanisms are all falling into place.  
 

BUT there is one very important piece that may be missing – Scheduling tools that can support the requirements of the multi-injection, time-sensitive requirements for the vaccine to be effective.   
 

Today’s scheduling tools can do a great job where there is one appointment with potential follow-ups later on.  But the COVID-19 Vaccine has a very rigid window of time between the first and second injection.  This additional level of complexity requires a tool that goes beyond the typical functionality.
   

Couple that with the fact that the vaccination sites will be swamped with more appointments being made than they have ever dealt with previously – and it all has to be handled in record time. 
 

These providers need a solution that:

  • Media Integration SMS, Email, Web Queuing

  • Chatbot integration with multiple modern chat clients

  • Abandon Call Management

  • Outbound Engine

  • Reporting First Call Resolution Abandons

  • Media Integration SMS, Email, Web Queuing

  • Chatbot integration with multiple modern chat clients

  • Abandon Call Management

  • Outbound Engine

  • Reporting First Call Resolution Abandons

ENTER Primas Group’s New ScheduleNOW COVID-19 Vaccine Scheduling System, the web-based self-service scheduling tool that schedules BOTH of the required vaccination appointments within the mandatory time parameters.  This “made-for-Covid-19-vaccination” software package provides on-site verification and ad-hoc scheduling management complete with follow-up reminders via email, SMS or phone call.  Appointments can be rescheduled easily or canceled by the patient through various multi-media channels without taking the valuable time of the administration site staff. 

ScheduleNOW can be implemented as a stand-alone package deployed in just one day upon completion of site configurations, OR in conjunction with external UC and contact center systems – including the Primas ground-breaking Primas CX Suite of Contact Center applications.  Originally developed for one of the initial 150 COVID-19 vaccine deployment facilities in the USA, this flexible solution operates on premise or in the cloud. 

ScheduleNOW also supports multiple vaccination brands in multiple locations all with one system, as well as offering data integration to HL7 and PCI compliance. 

Self service appointment

Step 1: Select dose 1 appointment date time​

Step 2: Select dose 2 appointment date time​

Step 3: Confirm appointment

Backoffice calendar view

Appointment list

 

Configure Office and vaccine information

 

COMPANY

PRODUCT

SERVICE

To find out more, contact us today!

PHONE:

+1.888-477-4627

FAX:

+1.714-908-8501

EM:

© 2020 by Primas Group.