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Vaccine Scheduling Software Case Study 

Medical Organization

Primas helps large medical facility administer COVID vaccine quickly and efficiently

As the CDC prepared for their initial roll-out of the COVID-19 vaccine, a large medical organization in the Pacific Northwest received word that they had been selected as one of the first 150 medical organizations authorized to administer the vaccine.  With that news, the organization realized there was no time to waste.

THE CHALLENGE

Their first action was a review of their current EMR software to determine if it would accommodate the specific complexities of COVID-19 Vaccine Scheduling:

  • Self-service and easy for patients and administrators to use

  • Ability to book both first dose and second dose appointments in one session

  • Support for multiple vaccine brands and their required timeframes between doses

  • Real time booking of open slots over multiple sites

  • Simple implementation taking a short period of time

  • Patient communications issued via SMS, email and phone

  • Vaccine shipment tracking from storage facility to vaccination sites

  • Scheduling of last-minute appointments to ensure that no vaccines are left un-administered

  • Scheduling flexibility when booking second doses at the same time as first doses

  • Adherence to regulatory and reporting requirements

  • Extends the self-service process to rescheduling of appointments

  • Doesn’t break the bank  

That’s a lot to ask!  Unfortunately, the medical organization’s current solution was not able to provide what they needed, so they had to look beyond their tools already in place. 

The medical organization couldn’t find an ideal vaccine scheduling software package off the shelf, however, and they didn’t have the luxury of spending time and money to have a solution created for them. 

THE SOLUTION - Vaccine Scheduling Sofware For Covid 19

That’s when their Director of Communication Technologies thought of their current contact center solutions provider – Primas Group – who also had a scheduling tool.  Primas immediately developed a prototype that met all their requirements, and ScheduleNOW COVID-19 Vaccine Scheduling software was born.

Primas Group’s extensive background in contact center applications coupled with their ability to quickly enhance their existing scheduling tool meant that the medical organization was up and running with a fully tested and functional Vaccine Scheduling software solution in just 10 days!

THE RESULT

After the initial implementation, Primas was on-hand every step of the way to make edits or add new capabilities as unanticipated challenges arose.  Within 30 days, more than 40,000 vaccinations had been successfully scheduled, administered and recorded with the ScheduleNOW Vaccine Scheduling Software – and the medical facility’s senior management was thrilled with what they had been able to accomplish over such a short period of time. 

All the vaccine scheduling features created for this organization were automatically incorporated into the standard solution that was then made available to facilities administering the COVID-19 vaccine across North America.

ABOUT PRIMAS GROUP

Founded in 1994, Primas Group provides technology solutions designed for the contact center space serving customers worldwide.  The Primas Group unique flagship product, Primas CX, is a comprehensive Omni Channel CX Suite of apps designed for existing premise-based contact center clients who want state of the art technology without undergoing massive upgrades or having to move to the cloud.  The apps include virtually everything today’s contact centers want, and they are very cost-effective with implementations that take days instead of months.  We also offer IVR and CTI programming, as well as other custom programming.  Our latest offering, ScheduleNOW Vaccine Scheduling software, was designed specifically for COVID-19 vaccinations either as a stand-alone package or in conjunction with any UC or contact center system. 

 
 

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