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Primas WebFQ | Click to Call done right!
Convenience delivered via click-to-be-called technology
WebFQ's click-to-be-called option integrates your website with your contact center, making it easy and convenient for potential and existing customers to connect with the proper department
Benefits to existing and potential customers
Helps website visitors get answers quickly and easily
Allows visitors to do what they want with their time, instead of waiting on hold
Benefits to your organization
Helps you convert website visitors into sales by making it easy for potential customers to connect with a live person
Improves the customer experience, increases satisfaction and reduces churn
By building on your existing IVR/CTI/ACD technology, WebFQ helps you increase the ROI of your existing infrastructure
By getting customers to the right agent when an agent is available we free up ports and reduce toll charges which equates to improvement in the overall operation of your contact center
Benefits to your agents
Happy customers make happy agents; happy agents retain customers
Reduced customer frustrations positively impact agent performance
Improved performance increases conversions and upsells, and reduces agent and customer churn
How it works
WebFQ provides an easy to deploy, easy to use click-to-be-called widget to your website.
- Customers simply complete a few fields and then submit the form.
- Their contact information is then placed into the appropriate department queue.
- When it is their turn to speak with an agent, an outbound call is placed by FreedomQ.
- The caller is then verified and transferred to the next available agent.
Try it now
Experience the convenience and ease of WebFQ right now by completing the simple form below. We are standing by and ready to call you now so that we can answer any questions you have.
For a limited time, trials are available, so don't wait, get started today!
* Leave account blank if you do not have an account number.