WebFQ

WebFQ is a click-to-be-called solution that integrates your website with your contact center, making it easy and convenient for potential and existing customers to connect with the proper department. 

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How it works

WebFQ provides an easy to deploy, easy to use click-to-be-called widget to your website. 
 

  • Customers simply complete a few fields and then submit the form 

  • Their contact information is then placed into the appropriate department queue 

  • When it is their turn to speak with an agent, an outbound call is placed by FreedomQ

  • The caller is then verified and transferred to the next available agent

Primas CX WebFQ Click to Call done right!

Convenience delivered via click-to-be-called technology

  • Improve Conversations

  • Increase Customer Retention

  • Enhance Operational Performance

  • Improve Operational ROI

  • Reduce Agent Turnover

Benefits to your agents 

  • Happy customers make happy agents; happy agents retain customers 

  • Reduce customer frustrations and positively impact agent performance 

  • Improve performance, increase conversions and upsells, and reduce agent and customer churn

Benefits to existing and potential customers

  • Helps website visitors get answers quickly and easily

  • Allows visitors to do what they want with their time, instead of waiting on hold

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Benefits To Your Organization

  • Helps you convert website visitors into sales by making it easy for them to connect with a live person 

  • Improves the customer experience, increases satisfaction and reduces churn 

  • Helps you increase the ROI of your infrastructure by building on your existing IVR/CTI/ACD technology 

  • Frees up ports and reduces toll charges by getting customers to the right agents when they become available 

  • Improves the overall operation of your contact center